> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synheart.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & usage

> Your Synapse plan, seats and how much of each allowance has been used this month. Synapse Free, upgrading, trials, invoices, and who can change what

**Billing & usage**, under **Admin → Plan** at [synapse.synheart.ai](https://synapse.synheart.ai), shows your Synapse plan, your seats, and how much of each allowance has been used this month.

The organization owner and organization admins can open it. Only the owner buys a plan and sees invoices, so for an admin the page is mostly view-only.

The same billing covers the rest of the Synheart platform. For platform plans, meters and invoices in general, see [Platform billing](https://docs.synheart.ai/platform/billing.md).

## Synapse Free

Synapse Free lets a small team try Synapse. By default it includes:

* **3 seats**;
* **GitHub and Slack** as sources. Other [connectors](https://docs.synheart.ai/synapse/connectors.md) are listed under **Included with paid plans**;
* **the last 30 days of history** in search, answers and the [mesh](https://docs.synheart.ai/synapse/mesh.md).

Pages that need a paid plan, such as [My Effectiveness](https://docs.synheart.ai/synapse/my-effectiveness.md), [AI usage](https://docs.synheart.ai/synapse/ai-usage.md) and [Goals & alerts](https://docs.synheart.ai/synapse/goals-and-alerts.md), carry a **Paid** badge. You can still open them to see what they offer and how to upgrade.

## Upgrading

Choose **Upgrade**, or pick a plan on this page. Prices are shown when you choose. Then:

1. **Add a payment method.**
2. **Confirm the plan.** You choose the number of seats next.

Only the organization owner can buy a plan. Once it's active, each person still needs a seat. See [Members and roles](https://docs.synheart.ai/synapse/members-and-roles.md).

If an earlier paid plan had ended, picking one again resumes paused seats and connectors, and older history shows again. Nothing was deleted while it was paused.

> [!WARNING]
>
> If the page says it's confirming payment, wait. Don't start a second purchase while one is pending.

### Trials

A trial doesn't need a card. The page says when it ends. To keep the plan, add a payment method before then. Otherwise the plan ends with the trial. You can cancel before it starts in payment management.

### Agreements billed off-platform

If your organization has a contract with Synheart, the page shows **Platform agreement**. It's billed on that agreement: contact your account team for payment, cancellation or contract changes.

## Plan and seats

| Figure | Means |
| - | - |
| **Current plan** | Your plan and its status, such as **Active**, **Payment due** or **Canceled**, and when it renews or ends. |
| **Members with a seat** | How many people hold a Synapse seat. |
| **Billed seats** | How many seats you pay for. |
| **Contracted seats** | On an agreement, how many seats it covers. |
| **Price per seat** | What each seat costs on your plan. |

## Usage this month

**Synapse allowances** shows each metered allowance on your plan, how much has been used this month, and the share of it. The mark on each bar is 80% of the allowance.

**Synapse calls** shows calls through Synapse this month, added up by day, against an even pace to the allowance, with what's projected by month end. If usage goes over, **Estimated overage** shows the excess and its rate.

Figures keep changing until the month closes. Once it does, they're final.

The page also shows your own Synapse calls this month, against the shared organization allowance.

## Invoices

Invoices, and the full billing history, are in payment management, which the organization owner opens from this page.

## Who can do what

| Action | Who |
| - | - |
| Open Billing & usage | The organization owner and organization admins |
| Buy a plan, add a payment method, see invoices | The organization owner |
| Change the number of seats on an existing plan | The organization owner and organization admins |
| Give and remove seats | The organization owner and organization admins |
| Decide what happens when usage goes over the allowance | The organization owner |


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