Only the organization owner can change plans, start checkout, cancel, or open the Stripe billing portal. Admins and members can view usage and plan details (a read-only banner appears for non-owners).
Plans
Plan names, prices, limits, and features are driven by the billing service, so the available tiers and pricing always reflect your account. The Available plans grid shows each plan with its price and feature bullets, plus a Current or Recommended badge. For each plan you’ll see an action button: Current Plan, Upgrade, Downgrade, or Contact Sales for custom or enterprise pricing. Plan feature lines cover ingestion events per month, API requests, storage capacity, data retention period, project and team-member limits, and additional entitlements such as Cloud Extended or Priority Support.Change your plan
Choosing Upgrade or Downgrade starts Stripe Checkout (or swaps the plan in place for some changes). The Free tier is set directly. Enterprise plans are billed off-platform. “Your Enterprise plan is billed off-platform and managed by your account team.” After a successful change you’ll see a Subscription Successful! confirmation with the new status, current period, and subscription ID.Current plan
The Current Plan card shows the active plan name and price, a status badge (such as active, trialing, or Cancels soon), and the current billing period dates.- Manage Billing & Subscription opens the Stripe Customer Portal for payment methods, invoices, plan changes, and resuming a scheduled cancellation.
- Cancel subscription (or Request cancellation for Enterprise) starts the cancel flow.
Cancelling
The Why are you leaving? dialog asks for a Reason for cancellation (Too expensive, Missing features, Switching to a competitor, No longer needed, Other) and optional feedback before handing off to Stripe (or forwarding the request to your account team for Enterprise).Usage meters
Three meters summarize usage for the current billing period:| Meter | What it measures | Detail shown |
|---|---|---|
| Ingestion | Ingested events | Events used this period, or Unlimited ingestion |
| Storage | Stored data | GB used, or Unlimited storage |
| Syni | Syni messages | Messages used, or Unlimited Syni usage |
Usage breakdown
A Usage breakdown section shows billed metrics for the period as KPI cards, covering HSI events ingested, Lab events ingested, storage used (displayed in GB), and Syni token usage (input and output combined). When Syni is in use, a Syni usage section breaks it down further: chat messages, sessions, tool executions, input/output tokens, and compute time.Plan structure and metered usage
When a detailed overview is available, a Plan structure panel shows how many projects, tenants, apps, and team members are in use against your plan limits, with a health indicator (healthy, approaching, or exhausted). A metered-usage table lists each metric with units used, units included, and overage cost. A cost summary shows the base plan cost, overage charges, credits applied, and the total amount due.Extra usage
The Extra usage panel lets you keep using Synheart after hitting a plan limit: “Turn on extra usage to keep using Synheart if you hit a plan limit.” Toggle Extra usage on to enable metered overage beyond your plan limits. You can also set a Monthly spend limit (the maximum overage amount before new requests are blocked), or leave it as No monthly cap for unlimited overage. Any available Credit balance is applied before charges appear on your invoice.Overage, balance, and cost details are visible to the organization owner only. Metered charges appear on your Stripe invoice.
Team seats
When you’re at your team-member limit, Members offers an Add seat action that adds a seat to your next invoice. See Members & roles → Invite an organization member.Invoices
The Recent invoices card lists your latest invoices with the invoice number, date, payment status, amount, and a link to view the hosted invoice or download a PDF. Open in Stripe opens the billing portal for your full invoice history.Full invoice history, payment methods, and downloadable PDFs live in the Stripe billing portal; the dashboard shows only the most recent invoices.
Next
Members & roles
Add team-member seats and manage who has access.
Organizations & tenants
Manage the organization this subscription belongs to.
Exports
Export the ingested data your usage meters track.
Account & security
Manage your own profile and security settings.