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Organizations and tenants are the two outermost layers of the resource hierarchy. An organization is your company account: it owns billing, members, and every resource below it. A tenant is an isolated workspace inside that organization (a department, client, environment, or business unit) where projects actually live. This page covers creating and switching organizations, configuring organization settings, and managing tenants. For people and permissions, see Members & roles.
The platform is invite-only today. Request access before continuing.

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At a glance

Organization (billing, members, settings)
  └── Tenant (isolated workspace, environment)
        └── Project (apps, wearables, sessions)
SurfacePurpose
Organization switcherSwitch between organizations you belong to
OrganizationsList your orgs and pending invitations
Organization settingsName, slug, description, SSO, and deletion
Tenant switcherSwitch the active tenant workspace
TenantsCreate and manage tenant workspaces
Most project-scoped pages (wearables, sessions, API keys) need both a valid organization and tenant selected. If a list is empty, confirm both switchers first.

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Organizations

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Switch organizations

Use the organization switcher at the top of the left sidebar. Each row shows the organization name and your role in it: Owner, Admin, or Member. Switching organizations changes your active org context, clears the current tenant selection, and reloads org-scoped data. Always confirm you are in the right org before generating keys, inviting people, or registering apps.

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Browse organizations and invitations

Open Organizations from the sidebar to see two tabs:
  • My Organizations: every org you belong to, each card showing your role, a description, and stats ({n} members · {n} projects · {n} apps).
  • All Organizations: reserved for a future directory view.
Pending invitations appear in a Pending Invitations section with View and Accept actions. Accepting takes you straight into the organization. See Members & roles → Accept an invitation.

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Create an organization

First-time users land in onboarding; existing users can create another org from the switcher (Create Organization) or from the Organizations page. The setup wizard walks through:
  1. Create: Organization Name and an optional Description.
  2. Plan: pick a tier (Free, Pro, Synheart Plus, Research, or Enterprise). You can change this later in Billing & usage. On-device inference is always free.
  3. Team: optionally invite teammates now, or Skip for now.
On completion you land on Projects.
During early access, self-service organization creation may be disabled. If you see an early-access notice, contact Synheart to provision additional organizations.

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Organization settings

Open Organization settings from the sidebar. The page covers name, slug, and description. Subscription and usage are under Admin → Billing & Usage; people are under Members.

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General settings

Your organization has three core identity fields:
  • Organization Name: the display name shown across the dashboard. Click Edit Details to update it.
  • Slug: a URL-safe identifier assigned at creation, shown in monospace. This is read-only after setup.
  • Description: an optional free-form summary. Edit it alongside the name via Edit Details, then Save Changes.

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Authentication (SSO)

Organizations with a claimed domain can enable single sign-on. Org owners and admins can manage SSO from this section:
  • Claimed domain(s): the email domains tied to this org.
  • Google Workspace SSO: click Enable to let members sign in with their Google Workspace accounts. Once enabled, the card shows an Enabled badge.

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Delete an organization

Org owners can permanently remove the organization from the danger zone at the bottom of settings.
Deleting an organization is permanent. All projects, apps, and data associated with this organization will be permanently removed. You must type DELETE to confirm before Delete Permanently is enabled.

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Tenants

Tenants are workspaces inside an organization. Each tenant isolates its projects, members, and configuration from other tenants, for example a production tenant separated from a research-lab tenant.

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Switch tenants

Use the tenant switcher near the bottom of the sidebar. Each row shows the tenant name and your role in it. The selected organization and tenant together scope all resources in the dashboard.

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Manage tenants

Open Tenants from the sidebar. The page lets you create and manage workspaces, configure environments, and control who can access each tenant’s projects. Four summary cards count tenants by environment: Total tenants, Production, Staging, and Development. Each tenant card shows its name, description, member count, project count, an environment badge, and your role. Use the Search tenants box or the All environments filter to narrow the list. The Tenant actions menu offers Manage members, Add people, Edit tenant, and Delete tenant.

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Create a tenant

Click Create tenant and complete the form:
FieldDescription
Tenant nameWorkspace name, e.g. wellness-pilot, research-lab
DescriptionOptional summary
Environmentdevelopment, staging, or production
The tenant is created under the currently selected organization. Edit these fields later with Edit tenant.

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Add people to a tenant

Use the Add people action to invite someone to this tenant by email. See Members & roles → Tenant members for roles and the full invitation flow.

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Delete a tenant

The Delete tenant action permanently removes the tenant.
This will permanently delete the tenant and cannot be undone. Projects and data inside the tenant are removed with it.

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Troubleshooting

SymptomLikely causeWhat to check
Lists empty after switching orgTenant selection was clearedPick a tenant in the sidebar switcher
Could not load tenantsYour account lacks workspace accessAsk an org admin to invite you to a tenant or project
No tenant yet (org owner/admin)Org has no tenantsCreate your first tenant, then retry
Can’t edit or delete the orgInsufficient permissionsContact the organization owner to adjust your role

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Next

Members & roles

Invite people, assign roles, and manage invitations across orgs, tenants, and projects.

Projects

Create projects inside a tenant and organize your apps and sessions.

Billing & usage

Choose a plan, monitor metered usage, and manage your subscription.

Developer portal

Sign in, register apps, and request the access your integration needs.