| Amazon Web Services, Inc. | Hosting: compute (EKS), database (Aurora PostgreSQL), API gateway, load balancers, key management (KMS), secret storage, object storage, logs and backups | All Synapse customer data | United States (us-east-1) |
| Amazon Web Services, Inc. (Simple Email Service) | Sending service email, such as seat invitations | Recipient email address, inviter name, organization name | United States (us-east-1) |
| DeepInfra, Inc. | Turning text into embeddings (numeric vectors) for search, using the open model intfloat/multilingual-e5-large-instruct. No text is generated. | Text from knowledge sources, decisions and notes saved to organization memory, and search text: dashboard searches and the queries coding agents send (used for the search, then discarded) | United States |
| Together AI (Together Computer, Inc.) | Writing short plain-language explanations of team recommendations and investigations, and of a member’s own coaching tips. Used only when explanations are turned on for your organization; they are off by default. Synheart’s Syni service sends the request and stores no prompt or response. | Recommendation and investigation text with aggregate figures for the organization or a department, which can include team averages of human-state measures (for example cognitive load or fatigue). For coaching tips, only after the member opts in: their own tip text and their own meeting and focus shares. No member or department names, decisions or organization memory are sent. | United States |
| Stripe, Inc. | Subscriptions, checkout, invoices and payments | Billing contact name and email, organization and plan, seat and usage counts. Card details are entered directly with Stripe and never reach Synheart. | United States |
