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Knowledge sources, under Admin at synapse.synheart.ai, are the repositories, pages, drives and channels whose text Synapse indexes. Their text is what Ask Synapse and your agents’ recall find. This is separate from Connectors. Connecting a tool collects activity, never its text. Text is indexed only from the sources chosen here. Synapse Admins choose and change knowledge sources.
The Knowledge sources page, with an Add source button, filter chips, and a GitHub group listing repositories with their status and document counts

Knowledge sources, grouped by provider

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Adding a source

Choose Add source, then pick the kind:
  • GitHub: a repository’s Markdown docs, RFCs and ADRs. The GitHub app must be able to see the repository.
  • Notion: pages shared with Synapse.
  • Google Drive: a shared drive.
  • Slack: a public channel.
The provider has to be connected under Admin → Connectors first. Each kind says who will be able to search it before you add it. OneDrive folders are chosen by members themselves. See OneDrive as a knowledge source.

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Who can find what

Each document keeps the audience it has at its source, and every search filters on it. More on this in Ask Synapse: who sees what.

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Statuses

Use the chips at the top to show one group at a time. Each row shows how many documents are indexed and when it last finished.

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Row actions

  • Index now or Retry: start indexing a source that hasn’t been indexed, or try again after a failure.
  • Keep: keep a source from Needs review. It stays searchable.
  • Sync now: re-read a source straight away, rather than waiting for the next scheduled sync.
  • Stop indexing: asks you to confirm first. Its indexed text is deleted from Synapse and it stops being searchable. Nothing in the source tool is touched, and adding it again re-indexes it.

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Who can do what