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The Synapse app for Slack posts your team’s weekly digest and goal alerts to a channel. It also adds /synapse commands, so leads can check AI adoption and developer insights without leaving Slack. Learn more and install it at synapse.work/slack.

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Support

Email hi@synheart.ai for help with the Slack app. You don’t need a Synapse account or any other sign-up to contact us.
  • Response time: we reply within 2 business days.
  • Include: your Slack workspace name, the command or channel involved, and what you expected to happen. Screenshots help.
  • Security reports: send them to security@synheart.ai.
  • Privacy and data requests: to access, export or delete your data, email hi@synheart.ai. See the privacy policy.

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Install

Slack is connected once for the whole organization, and a Synapse Admin installs it.
  1. Sign in at synapse.synheart.ai as a Synapse Admin, or create an account.
  2. Choose Add to Slack on synapse.work/slack, or go to Admin → Connectors and connect Slack.
  3. Slack shows the workspace and every permission Synapse asks for. Review them and choose Allow.
Slack appears under Connected on the Connectors page once it’s installed. Slack is included on Synapse Free.

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Use it

Weekly digest. Under Teams → Goals & alerts, turn on Post to Slack weekly and choose a channel. Invite @Synapse to that channel. See Weekly digest. Goal alerts. When you create an alert, set Notify via to Slack and choose a channel. See Goals & alerts. Commands. Type these in any channel Synapse is in: Team figures go only to Synapse leads and admins who have linked their Slack account under You → My connections. If a group is smaller than the privacy floor, Synapse doesn’t answer for it and says why.

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What Synapse asks Slack for

Synapse never reads direct messages, files, or the text of private or shared channels. See What each source gives Synapse.

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Remove it

Either of these stops collection:
  • In Synapse, go to Admin → Connectors, open Slack and choose Disconnect. To delete what Synapse already imported from Slack, tick Also delete everything Synapse imported. See Disconnecting.
  • In Slack, remove the Synapse app from your workspace’s app settings.
If you removed the app in Slack and want the imported data deleted too, email hi@synheart.ai.

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Troubleshooting

If none of these fix it, contact support.