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Goals & alerts, under Teams at synapse.synheart.ai, is where leaders set targets on team metrics and choose to be told when something moves. It works on team totals only. No goal, alert or digest ever tracks one person. Synapse Leads and Admins can open it, and create and change goals, alerts and the digest, on paid plans.

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What you can track

Goals and alerts use the same metrics, in two groups. Work conditions. These are the outcomes worth aiming at. AI context: usage, not outcomes. These are kept apart because a target on adoption is a usage target, not a result.
You can’t set a goal or alert on the AI Effectiveness Index. It’s three separate measures, not one score, so there’s nothing single to aim at. Goals and alerts made before this changed are marked Retired, and can only be deleted.
Every metric is a team total. Work and AI metrics are exact. Anything built from human state follows your organization’s cohort floor. Human-state readings themselves, such as focus or fatigue, are never used in goals or alerts.

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Goals

A goal watches one team metric over the last 7 days and shows how close it is to the target. To add one, choose New goal, then fill in:
  1. Label (optional), for example Protect focus time.
  2. Metric, from the lists above.
  3. Target, as a percentage, or as switches per hour for focus fragmentation. Synapse suggests a starting value.
  4. Review by (optional), a date to look at it again.
Each goal shows its current value and a bar toward the target, in one of three states:
  • Met. The metric has reached the target.
  • In progress, with how far is left, such as 8 pp to go (percentage points) or 0.40 / hr to go.
  • No reading yet. There isn’t enough data, for example because too few people are behind it. Synapse doesn’t guess.
Edit or delete a goal from its card. Deleting asks you to confirm first.

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Alerts

An alert tells you when a team metric crosses a line. Alerts are checked every hour. To add one, choose New alert, then fill in:
  1. Metric.
  2. Alert when it goes Below or Above.
  3. Threshold, as a percentage or switches per hour.
  4. Notify via, In-app or Slack. For Slack, choose a channel and invite @Synapse to it. Slack must be connected under Admin → Connectors first.
Each alert shows whether it’s active or paused, and when it last fired. Pause an alert to stop it for a while without losing it, and resume it later. Delete asks you to confirm.

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Weekly digest

The weekly digest posts a summary of team totals to a Slack channel once a week. It includes AI tool usage, unused Copilot seats and what agents were stopped from doing. See In the weekly summary.
  1. Connect Slack under Admin → Connectors, if you haven’t.
  2. Under Weekly digest, turn on Post to Slack weekly and choose a Channel.
  3. Choose Save changes.
  4. To check it, choose Send one now. It posts this week’s summary straight away, using the saved setting.
The digest leaves out human-state totals below the cohort floor, as every team view does.

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