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AI usage, under Teams at synapse.synheart.ai, shows which AI tools your organization uses, how much, and by how many people. It counts use. It never names a person, and it doesn’t say whether the use helped. For that, see AI Effectiveness. Synapse Leads and Admins can open it on paid plans. Members don’t see it.

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Before you start

Usage appears once at least one AI tool is connected under Admin → Connectors and has reported for the period. Until then the page says No AI usage yet and links to Connectors. See Connectors for the tools Synapse can read.

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Filters

  • Department. Shown once your organization has departments. Choose All departments or one department.
  • Period. 7 days, 30 days or 90 days. Changes are compared with the previous period of the same length, such as +12% vs prior period.
  • Tools. When more than one tool reports, pick the tools to include.

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What’s on the page

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Summary

The line under Tokens, Requests and Sessions names where the figure came from: Connected tools, Claude Code sessions or Provider reports. Synapse takes the first source that reported a figure and never adds sources together, so nothing is counted twice.

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Tokens over time

Tokens per day, grouped by Model or by Tool. The table under the chart shows each model’s or tool’s tokens, requests and sessions, and its share of tokens.

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People

  • New people: first seen using AI in this period.
  • Sessions per person and Tokens per person.
  • Daily, Weekly and Monthly active people, as averages over the period.
  • Active people by tool, with each tool’s share of active people.
  • Usage by department: active people, share of tokens and tokens per person for each department.

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Output from AI-assisted coding

Commits, Pull requests, Lines added and Files changed, as the AI tools report them. These describe output that came with AI use. They don’t measure productivity. For delivery figures from your repositories, see Metrics explained.

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Missing figures

A figure is left out, rather than shown as zero, when:
  • no tool reported it. Not every tool reports sessions or requests, for example. A figure nobody has reported yet says Not reported yet.

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Export CSV

Export CSV, at the top, downloads the figures on screen with the same filters. It’s available to Synapse Leads and Admins. For scheduled exports, see Exports.
  • AI spend: what the tools cost, and which seats go unused.
  • AI Effectiveness: Reach and Habit, which count the same people from a different angle.