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This is for someone invited to an organization that already uses Synapse. If you’re setting Synapse up for your company, see Get started instead.

Accept the invitation

Open the link in your invitation email. Sign in, or create a Synheart account with the email the invitation was sent to. The page says who invited you, which organization it’s for, the Role you’ll have and when the invitation Expires. Choose Accept invitation. Joining uses a seat your team has already paid for. It costs you nothing. If the page says This invitation has expired, ask the person who invited you to send a new one. If you’ve already signed in elsewhere, pending invitations are also listed on your profile.

Get set up

After you accept, Get set up walks you through three things:
1

Install the Synheart CLI

The CLI connects the AI tools on your computer, such as Claude Code and Cursor, to Synapse. It asks before sending anything.
On Windows, or to do it by hand, see Developer setup.
2

Link your work accounts

Link GitHub and your other work accounts under You → My connections, so your pull requests and AI usage count as yours. See Connectors.
3

Know what your team sees

Your manager sees team totals, never your own numbers, and only when enough people contribute. You can see and change what you share at any time under You → Privacy & consent. See Privacy & consent.
You can come back to these steps later from You → Connect your AI. Choose Go to Synapse when you’re done.

What you’ll see

What you see depends on the role you were given:
  • Member: your own work in My Effectiveness, and your department’s team view.
  • Lead: the same, plus team views for the whole organization.
  • Admin: everything a Lead sees, plus running Synapse for the organization.
See Members and roles for the details, and Find your way around for where everything is.