Members and roles

Members, under Admin → People at synapse.synheart.ai, is the roster of everyone who holds a Synapse seat, with their role and department. It’s where you invite people, give seats and change roles. The organization owner, organization admins and Synapse Admins can open it.

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Seats and roles

Two separate things decide what someone can do in Synapse:

• A seat lets a person use Synapse at all. Without one, nobody can open Synapse pages, not even the organization owner. Seats are a billing matter, so only the organization owner and organization admins give and remove them.
• A Synapse role decides what a seated person sees. It only applies inside Synapse and says nothing about the rest of the Synheart platform.

Organization roles (owner, admin, member) are covered in Platform members and roles. Apart from the owner, an organization role gives nothing inside Synapse by itself. What a person can do there comes from their seat’s Synapse role.

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The three Synapse roles

The organization owner, while holding a seat, can do everything an Admin can. Erasing all of the organization’s Synapse data stays with the owner only. A member who isn’t in a department sees no team view until they’re in one, unless your organization has no departments at all. See Departments.

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Inviting people

Choose Invite to Synapse, then enter their work emails. Press Enter after each address, or paste a list. Choose a Synapse role for them and send. Accepting makes the person an organization member with a Synapse seat. An invitation holds a free paid seat while it waits. Accepting never buys one. If there’s no free seat, buy more first under Billing & usage. Pending invitations lists the ones not accepted yet. Resend sends the email again. Revoke stops the invite link working. Only the organization owner and organization admins can invite.

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Giving seats to people already in the organization

People who are already organization members but have no seat are listed under Give Synapse seats. Search for them, pick one or more, choose one Synapse role for all of them (Member unless you change it), and choose Give seats. Seats are given one person at a time, with a result for each. If a seat can’t be given, for example because the seat limit was reached or a payment failed, the panel says which people weren’t seated and offers Retry.

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Changing a role

Open the person’s row and choose their Synapse role. The change applies straight away. It never changes the number of seats or what you’re billed. The organization owner, organization admins and Synapse Admins can change roles. Nobody can change their own role.

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Removing someone

From a person’s row:

• Remove seat. They lose Synapse access but stay in the organization. Giving them a seat again restores their role.
• Remove from organization. They lose access to the organization and its Synapse seat.

Both ask you to confirm first. The organization owner can’t be removed. Only the owner can remove an organization admin.

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Finding people

Search by name or email, or filter the roster by Synapse role. A warning above the roster says when seated members aren’t in a department. Show who lists them, and Assign departments takes you to Departments.

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Life connection status

Synapse Admins also see how far the Life rollout has got: how many members have linked Life by Synheart, and a Life linked badge on each person who has. This is pairing status only. It never shows anyone’s human state.

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Who can do what