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Billing & usage, under Admin → Plan at synapse.synheart.ai, shows your Synapse plan, your seats, and how much of each allowance has been used this month. The organization owner and organization admins can open it. Only the owner buys a plan and sees invoices, so for an admin the page is mostly view-only. The same billing covers the rest of the Synheart platform. For platform plans, meters and invoices in general, see Platform billing.

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Synapse Free

Synapse Free lets a small team try Synapse. By default it includes:
  • 3 seats;
  • GitHub and Slack as sources. Other connectors are listed under Included with paid plans;
  • the last 30 days of history in search, answers and the mesh.
Pages that need a paid plan, such as My Effectiveness, AI usage and Goals & alerts, carry a Paid badge. You can still open them to see what they offer and how to upgrade.

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Upgrading

Choose Upgrade, or pick a plan on this page. Prices are shown when you choose. Then:
  1. Add a payment method.
  2. Confirm the plan. You choose the number of seats next.
Only the organization owner can buy a plan. Once it’s active, each person still needs a seat. See Members and roles. If an earlier paid plan had ended, picking one again resumes paused seats and connectors, and older history shows again. Nothing was deleted while it was paused.
If the page says it’s confirming payment, wait. Don’t start a second purchase while one is pending.

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Trials

A trial doesn’t need a card. The page says when it ends. To keep the plan, add a payment method before then. Otherwise the plan ends with the trial. You can cancel before it starts in payment management.

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Agreements billed off-platform

If your organization has a contract with Synheart, the page shows Platform agreement. It’s billed on that agreement: contact your account team for payment, cancellation or contract changes.

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Plan and seats

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Usage this month

Synapse allowances shows each metered allowance on your plan, how much has been used this month, and the share of it. The mark on each bar is 80% of the allowance. Synapse calls shows calls through Synapse this month, added up by day, against an even pace to the allowance, with what’s projected by month end. If usage goes over, Estimated overage shows the excess and its rate. Figures keep changing until the month closes. Once it does, they’re final. The page also shows your own Synapse calls this month, against the shared organization allowance.

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Invoices

Invoices, and the full billing history, are in payment management, which the organization owner opens from this page.

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